Terms & conditions for YDOLO

1. Identification

BV Pro Sales Care, hereinafter referred to as ‘YDOLO’ Kweekstraat 104, 8560 Wevelgem (Belgium) VAT BE 0736.777.356 E-mail: info@ydolo.be Website: www.ydolo.be

2. In general

The YDOLO website offers its customers the opportunity to purchase items from its online store online.

These general terms and conditions apply to every order placed by a visitor to this website (hereinafter referred to as the ‘Customer’). When placing an order via the YDOLO online store, the Customer must expressly accept these general terms and conditions, as a result of which the Customer agrees to their applicability, to the exclusion of all other conditions.

To place an order, the Customer must be of legal age. If the Customer is a minor, the order must be placed by the parents or legal representative.

3. Prices

All prices stated are expressed in EURO, always including VAT and all other taxes or duties to be paid by the Customer, unless stated otherwise. If delivery, reservation or administrative costs are charged, this will be stated separately.

All offers are valid as long as they are included on the YDOLO website. The indicated prices are subject to change at any time. If an order is placed, the price applicable at the time of the order applies to this order, except for obvious mistakes or errors in the pricing.

The price statement applies exclusively to the items as described verbatim. The accompanying photos are decorative and may contain elements that are not included in the price.

4. Product range

Despite the fact that the YDOLO website has been compiled with the utmost care, it is still possible that the information provided is incomplete, contains material errors or is not up to date. Obvious mistakes or errors in the offer do not bind YDOLO. YDOLO is only obliged to make an obligation of means with regard to the accuracy and completeness of the information provided. YDOLO is under no circumstances liable in the event of manifest material errors, typesetting or printing errors.

If the Customer has specific questions about, for example, sizes, color, availability, delivery time or delivery method, the Customer is requested to contact our customer service in advance by e-mail at info@ydolo.eu

The offer is valid while supplies last and can be adjusted or withdrawn at any time by YDOLO. YDOLO cannot be held liable for the unavailability of an item. If an offer has a limited period of validity or is made subject to conditions, this will be expressly stated in the offer.

5. Online purchases

The Customer can purchase the items on the website and must complete the steps described there, such as indicating the desired items and the desired quantity, completing the payment procedure and completing the personal information required to receive the proof of purchase, among other things. and the delivery of the items. Every step in the sales process is explained on the website. The Customer has the option to check and correct his order before making payment.

The purchase is only concluded when you receive the confirmation email from YDOLO.

During the purchase, the Customer will have the opportunity to take note of these general terms and conditions and the privacy statement. The purchase of goods constitutes acceptance of these terms and conditions and the privacy statement.

A proof of purchase is always sent to the Customer by e-mail with a summary of the most important details of the purchase. The Customer must be responsible for the safekeeping of this email. If the Customer does not receive a purchase confirmation, he can contact YDOLO by email at info@ydolo.eu.

YDOLO is only active on the territory of Belgium, the Netherlands and Luxembourg. An order can only be accepted if the delivery address is in Belgium, the Netherlands or Luxembourg.

6. Delivery and transfer of risk

All items are delivered to the address specified by the Customer. The Customer is responsible for the accuracy of the email address and postal address provided.

The agreed delivery times are indicative and do not strictly bind YDOLO. Any lateness, if not truly unreasonable and solely attributable to YDOLO, cannot therefore give rise to termination of the agreement and/or to the obligation to pay any compensation.

Changes to the order automatically mean that the proposed delivery times are reasonably extended.

The risk of loss or damage passes to the Customer from the moment he (or a third party designated by him, who is not the carrier) has acquired physical possession of the items. However, the risk is already transferred to the Customer upon delivery to the carrier, if the carrier has been instructed by the Customer to transport the items and this choice was not offered by YDOLO.

7. Force majeur

In the event of “foreign cause”, even if it does not lead to permanent and/or absolute impossibility of performance, YDOLO is legally authorized to suspend or unilaterally cancel its obligations, after having notified the Customer. In that case, YDOLO cannot be obliged to pay any compensation. The Customers who purchase items online from YDOLO in their capacity as consumers, i.e. any natural person who acts for purposes outside his trade, business, craft or profession (hereinafter referred to as the ‘Consumer Customer’) , have the same right.

8. Property

The delivered items remain the exclusive property of YDOLO until full payment has been made by the Customer.

9. Payment

The items can be paid for using the online payment methods listed on the website. The Customer must be responsible for the costs charged by his financial institution for transferring the amount of the purchase to YDOLO.

After payment, the Customer will – if desired – receive an invoice by e-mail. If the Customer wishes to receive the invoice by regular mail, an additional cost of EUR 15 per invoice will be charged.

10. Right of withdrawal and returns

The provisions of this article only apply to Consumer Customers.

The Consumer Customer, i.e. any natural person who acts for purposes that fall outside his trade, business, craft or profession, has a period of 14 days to withdraw from the distance contract without giving reasons, and without having to bear any costs other than those stated in Article VI.50 § 2 CEL and Article VI.51 CEL. The withdrawal period expires 14 calendar days after the day on which the Consumer Customer or a third party designated by the Consumer Customer, who is not the carrier, acquires physical possession of the item.

To exercise the right of withdrawal, the Consumer Customer must inform YDOLO within the aforementioned period by an unequivocal statement (e.g. in writing by post, fax or e-mail) of his decision to withdraw from the contract and immediately take the necessary to return the items undamaged and unused. The direct costs of returning the items are borne by the Consumer Customer. Only items that are in the original packaging, together with all accessories and invoice or proof of purchase, can be returned. After the consumer has indicated that he wishes to exercise his right of withdrawal, the customer must return the product within 14 days. The consumer must prove that the delivered goods have been returned on time, for example by means of proof of shipment.

If the Consumer Customer revokes the agreement, YDOLO will refund all payments received from the Consumer Customer up to that point, including standard delivery costs, to the Consumer Customer within 14 calendar days after YDOLO has been informed of the decision of the Consumer. Customer-consumer to withdraw from the agreement. For sales contracts, YDOLO may wait with the refund until it has received all the goods back, or until the Consumer Customer has demonstrated that he has returned the goods, whichever comes first. Any additional costs resulting from the Consumer Customer’s choice of a different method of delivery than the cheapest standard delivery offered by YDOLO will not be refunded.

YDOLO will reimburse the Consumer Customer using the same payment method with which the Consumer Customer performed the original transaction, unless the Consumer Customer has expressly agreed otherwise; in any case, the Consumer Customer will not be charged any costs for such reimbursement.

  • the delivery of goods manufactured according to the specifications of the Consumer Customer, or that are clearly intended for a specific person;
  • the delivery of goods that spoil quickly or have a limited shelf life;
  • the delivery of sealed goods that are not suitable for return for reasons of health protection or hygiene and of which the seal has been broken after delivery;
  • the delivery of goods that are irrevocably mixed with other goods after delivery due to their nature.

For the revocation, the Consumer Customer can use the model form in Appendix 2 to the VI WER book:

I hereby inform [name] that I revoke our agreement regarding the sale of the following goods [good] / provision of the following service [service].

Ordered on [date] received on [date].

Name of consumer, address of consumer(s), date, signature of consumer.

Only complete and send this model withdrawal form if you wish to withdraw from the agreement:

To BV Pro Sales Care Kweekstraat 104 8560 Wevelgem Belgium



11. Complaints & accountability

Insofar as acceptance of the delivery has not been expressly made, complaints regarding the conformity of the delivered items must be submitted by registered letter and substantiated within 7 working days after delivery and in any case before putting the items into use and before opening the packaging.

The legal warranty applies to the goods that the Customer purchases from YDOLO. If a hidden defect is discovered, the Customer must inform YDOLO as soon as possible.

YDOLO’s liability towards the Customer is in all cases limited to direct and foreseeable damage to the delivered goods and does not exceed the amount invoiced and received for the order. Neither party is liable to the other for delay or non-performance of its obligations if this is due to an “external cause”.

Complaints submitted to YDOLO will be answered within 14 days from the date of receipt. If a complaint requires a foreseeably longer processing time, YDOLO will respond within 14 days with an acknowledgment of receipt and an indication of when the consumer can expect a more detailed answer.

If the complaint cannot be resolved by mutual agreement, a dispute arises that is subject to the dispute settlement procedure.

In case of complaints, a consumer should first contact YDOLO. If the online store is affiliated with Stichting WebwinkelKeur and for complaints that cannot be resolved by mutual agreement, the consumer must contact Stichting WebwinkelKeur (www.webwinkelkeur.nl), which will mediate free of charge. Check whether this online store has a current membership via https://www.webwinkelkeur.nl/ledenlijst/. If a solution is not yet found, the consumer has the option to have his complaint handled by the independent dispute committee appointed by Stichting WebwinkelKeur, the decision of which is binding and both the entrepreneur and the consumer agree to this binding decision. Submitting a dispute to this dispute committee involves costs that must be paid by the consumer to the relevant committee. It is also possible to register complaints via the European ODR platform (http://ec.europa.eu/odr).

A complaint does not suspend YDOLO’s obligations, unless YDOLO indicates otherwise in writing.

If a complaint is found to be justified by YDOLO, YDOLO will, at its option, replace or repair the delivered products free of charge.

12. Intellectual Property

All elements of the YDOLO website are protected by intellectual property rights and are the exclusive property of YDOLO.

13. Miscellaneous provisions

If any provision of these general terms and conditions is declared invalid, illegal or void, this will in no way affect the validity, legality and applicability of the other provisions.

Failure at any time by YDOLO to enforce any of the rights listed in these general terms and conditions, or to exercise any right thereof, will never be seen as a waiver of such provision and will never affect the validity of these rights .

In the event of a dispute, the Ghent Corporate Court, Kortrijk department has exclusive jurisdiction.

With regard to the Consumer Customer, in the event of a dispute, only the courts designated by Article 624 Ger. W. authorized. Belgian law applies.